About

About

Why Us?

The following is a review that we work to earn on every project. About Alltex Roofing Systems, a reviewer recently wrote, 


"I'm in the building materials industry, and can honestly say Jim and his crew did things the right way. He was on our street 20 minutes after the storm hit to check on his previous customer and patch anything urgent, and his service continued from there. Thanks Jim."


If experience and longevity in the profession have taught us anything, it is that to rate a good customer review, three things must be checked off before our crews roll up to the job:

Understand Our Objective 

We must clearly understand what the homeowner wants and expects from us to make sure the roofing project meets expectations. We accomplish this by meeting with the homeowner to ask questions, then listen. Any company representative who talks more than they listen is tuning out the customer and setting up for failure. At Alltex, we believe in checklists, and a checklist of questions for the customer is the beginning of the process for a successful project. Does the homeowner want to replace or repair the roof, and for what reason? I have met with prospects who think their roof needs to be replaced because it is of a certain age and fear the insurer will cancel the policy if the roof is not changed out. After inspecting the roof in more than one instance, I found that the roof had many years of life left in it or needed only a couple of proactive repairs to keep it functioning well and insurable. 

Other questions must be explored: "Is the roof storm damaged, making it eligible for an insurable loss?" In such a case, an Alltex representative can help guide the homeowner through the sometimes-onerous task of filing an insurance claim.



Other issues include: How much, what materials are available and appropriate, how long will the roofing project take, payment options, and are the crews well supervised? Homeowners should also know whether the roofer will obtain proper city permits and if the company is insured? (Alltex answers yes to both questions). After a clear understanding between the homeowner and the roofing company, we take the next step toward the project.

Thorough & Detailed Planning

Once the objective is established, the task of planning the project falls upon the Alltex Roofing Systems project manager, with the homeowner's participation. Decisions regarding the shingle's type, brand, and color to be used, along with other roof issues such as replacing and bad decking, must be understood. Alltex will bring any special requirements needed to build a solid, long-lasting roof to the homeowner's attention. For example, it may be discovered that a wood chimney case has dry rot at the bottom corners; Alltex might recommend new trim boards or chimney chase panels to ensure a leak-free installation. Other roof-related items that might need attention could include cracked skylights, inadequate roof ventilation, dry rot fascia, or poor gutter installation that needs repair. In some instances, these items are insurable and can be compensated for by filing a Request for Supplement with the insurance carrier. Alltex is heavily experienced in filing for supplements and every other aspect of handling an insurance claim. 


After a thorough plan is in place and the homeowner has an understanding of what will be done and how much it will cost, the next phase of the operation of ready to begin:

Execution

This phase involves the logistics of getting the old roof off and the new one on. Many steps are involved in making this happen, and, again, the Alltex checklist assures a successful installation.


A building permit from the proper jurisdiction must be obtained before the first shingle is ripped from the old roof. Alltex maintains the proper license with the required general liability insurance in all jurisdictions in which we work. This is a vital part of the roofing process. 


Then, the right materials must be ordered, paid for, and delivered before work begins. Alltex pays for all materials and labor before the customer is asked to write the final check. Occasionally, a mortgage company will ask the contractor to sign a lien waiver, assuring that all expenses from the project (labor and materials) have been paid and the homeowner is not liable for any unpaid debt once the job is complete. All materials are fully paid for (not on credit) before the project's beginning. Crews are paid immediately upon completion of the job. 


Once the materials have been delivered, and the crews are ready to tackle the job, we roll up around 7 a.m. to begin the setup, which includes protecting landscaping, swimming pools, doors, windows, and patios by covering them with tarps and/or sheets of plywood. Well-supervised, experienced, and respectful crews begin the job by removing the old shingles and installing high-quality synthetic felt underlayment over the entire roof surface. After a thorough inspection of the decking for dry rot or spongy areas, this is after a thorough inspection. 


Crews are trained (and paid for) to look for bad decking; to provide a meaningful labor warranty, the Alltex policy is to never shingle over bad decking. The remainder of the roofing process is to replace all flashings (plumbing stacks, heat vent base flashings, skylight, and chimney step flashing) and other roof components such as attic vents and perimeter drip edge. We fasten the new shingles using 1 ¼" ring shank coil nails with five nails per shingle (6-8 nails on steep roofs). 


After the new roof is complete, the final stage of this process is the cleanup. No job is complete without a thorough magnetic sweep cleanup. Our crew sweep, power blow, and magnetically roll driveways, patios, sidewalks, and yards to remove all debris. Our goal is to clean up well enough so the homeowner cannot tell we have been there. 


In short, our customers write good reviews because of our simple but meaningful Checklist Checkoff: 

  • Defining and Understanding the Objective
  • Thorough and Detailed Planning
  • Executing the Plan

Only when we have achieved these goals will we ask a customer to write a favorable review.

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